Business Process Flow doesn’t display

Problem:

I’ve created a custom business process flow for Incidents. However, the business process flow does not display/show when I look at the Incident through the Customer Service app. However, if I look at the Incident in the “Dynamics 365 – custom” app I can see the business process flow on the same record.

Solution:

After spending some time, I realize that I need to make an association of newly created Business Process Flow to the Customer Service App.

  • Go to Dynamics 365 Organization Customization (Settings – Customizations – Customize the System).
  • Select Apps and double click ‘Customer Service’.

Dynamics-365-BPF-2

  • Select Business Process Flows on the design panel

Dynamics-365-BPF-1

  • Ensure that your newly created Business Process Flow is marked as selected.
  • Click Save and then Publish.

Viola!!

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