Business Process Flow – Assign Security Role Missing


I’ve created a custom business process flow for Incidents. However, I’m unable to assign Security role to this custom business process flow as ‘Assign Security Role’ button is missing, while ‘Edit Security Role’ button is available, but it lacks the functionality of assigning.



After spending some time, I realize that in the Security Role a new tab has been introduced named as ‘Business Process Flow’. Under this tab, you will find the same functionality as per the ‘Assign Security Role’ button.


Because, of this new customization and configuration behavior, make sure to include following items as part of the Solution for the deployment on different environments:-

  • Newly created ‘Business Process Flow’
  • Relevant ‘Security Role’ and
  • a new Entity get created similar to the name of newly created ‘Business Process Flow’

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